Service philosophy：Our wholehearted service gets you to save worry and feel happy.
Customers' satisfaction is our value. However, it is impossible to exit when one enterprise is little value. Therefore, our Shande people service customers relying on our sincerity, initiative, profession, high-efficiency, omnibearing and humanization, so as to obtain the highest satisfaction of customers.
Sincerity----Serve customers heart and soul.
Initiative----We not only response the service demand of customers timely, but also solve the problems that customers may encounter through the implement of many complete service plans.
profession----We stick to following close to the contract, and provide service for customers according to the specified service item, scope, standard and procedure.
high-efficiency----Our service is not only a loud slogan, but also effective. Shande people's service availability is base on the high service idea of all staff and the system with employees' personal interests.
omnibearing----Shande serve is comprehensive, which includes technology service and application service and other aspects.
humanization----Our wholehearted service gets you to save worry and feel happy.
After-sale service--- Service hotline：0371-64627000
Shande highly regards the quality of products and company reputation. So we will provide perfect pre-sale and after-sale service for customers with consistent enthusiasm. We establish a series of service process from planning, design, site surveys to installation, maintenance and repair of the equipment. We aspire to provide first class product and service for customers.
In order to ensure the best status that our equipment can operate, and our customers can satisfy our products, we provide high quality wear parts and professional serviceman. So as to provide prompt and excellent maintenance and the after-sale service of emergency maintenance.
The specific after-sale service:
(1)Assign freely the special after-sale serviceman to guide customers for installation and debugging.
(2)Field training for operators.
(3)We have our own foundry plant. We could offer clients spare parts timely and conveniently.
(4)All wear parts replacement that caused by quality or unnatural wear will be exchanged freely by us.
(5) There are no working hour fees to all maintenance that include natural wear and tear and quality problems in the warranty period.
All you need is a phone or a message; the other will be done by Shande Machinery.
Service hotline：010-88383719 After-sale service：0371-64628835